Frequently Asked Questions
Yes, TERA-HEAT is available for a 7-day in-home trial. You can experience the actual sleeping comfort, confirm the placement, and assess its ease of use.
The customer is responsible for return shipping costs, and a warranty will be issued upon purchase. If you need a size change, we will cover the shipping costs.
① Comfort of use
② Likelihood of continued use
③ Ability to share with family
Please use "If I can continue this" as your deciding factor for purchase.
Yes. After the 7-day trial, you can return it if you wish. We do not push for purchases or engage in persistent sales.
You can create a hot stone spa experience at home whenever you want, without needing a reservation or travel. Even on days when going out is difficult, or when you come home exhausted, you have a place at home to take care of yourself. That sense of security is the appeal of having TERA-HEAT at home.
TERA-HEAT is a home-use ceramic hot stone spa product that uses ceramic tiles manufactured with UPONE's proprietary method. In the 13 years since our founding, we have delivered over 6,000 units, and it has also been adopted by over 100 clinics and salons nationwide (as of 2026).
TERA-HEAT does not aim for intense heat or perspiration, but rather values the time spent relaxing in comfortable warmth. "Comfortable" rather than "hot." The appeal of TERA-HEAT is its ability to create a warming experience that is easy to incorporate into daily life and simple to continue.
When using the full body type for 30 minutes, the electricity bill is estimated to be around 3-4 yen. Even with daily use, the monthly electricity bill is approximately 120 yen. The main monthly running cost is only electricity.
It can be used on flat surfaces such as wooden flooring, tatami mats, and carpets. Initially, try using it for about 15 to 30 minutes at a time, within a comfortable range. Please use it at a temperature setting that you find comfortable.
Children, the elderly, and those with weakened physical strength should start with a lower temperature and shorter duration. If you are undergoing medical treatment, have a chronic illness, or are pregnant, please consult your doctor in advance before use.
*TERA-HEAT is not a medical device. It is not intended for the treatment, diagnosis, or prevention of diseases.
Yes, there is a 3-year warranty after purchase.
Please feel free to contact us by phone, email, or LINE. We don't just deliver the product; we support you so you can continue to use it with peace of mind.
Yes. Please feel free to contact us. We never engage in aggressive sales. We can also send you materials.
Other
Payment can be made by various credit cards or bank transfer.
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. For more details, please review our shipping policy or contact customer support.
Once your order has been shipped, we will send you a tracking number by email, using the contact information you provided when placing your order. You can use this tracking number to check the delivery status of your package.
Inquiry Form
Please feel free to contact us with any questions regarding our products or your order.
If you do not receive a reply, please check your email settings and spam folder.
You can also contact us by phone.
Toll-free number: 0120-831-137
Hours: 9:00am - 6:00pm
