| Seller |
UP1 Co., Ltd. |
| Representative responsible for operations |
Takako Ishii |
| Brand name |
TERA-HEAT |
| Address |
3-21-1 Chuo, Misato City, Saitama 341-0038, Japan |
| Phone number |
0120-831-137 |
| Email address |
info@taion37.com |
| Selling price |
Based on the price displayed on each product page. |
| Additional charges beyond the product price |
Consumption tax, shipping fees, bank transfer fees, and other payment processing fees may apply and shall be borne by the customer. Details will be displayed on the product page, cart screen, or checkout screen. |
| Payment methods |
Credit card, Shop Pay, Apple Pay, Google Pay, and other payment methods designated by this store. Available payment methods will be displayed on the checkout screen. |
| Payment timing |
For credit card payments and other online payments, payment is finalized at the time of order. For other payment methods, the terms set by the respective payment provider shall apply. |
| Delivery timeframe |
Orders are typically shipped within 2 to 5 business days after order confirmation. However, shipping or delivery may be delayed due to inventory status, delivery region, weather, traffic conditions, extended business closures, or other circumstances. |
| Delivery method |
Delivery is made by the Company or a shipping carrier commissioned by the Company. |
| Formation of contract |
A sales contract for the relevant product is formed when the Company sends a notice of order confirmation or notification that shipping procedures have commenced following completion of the customer's order. |
| Returns, exchanges, and cancellations |
As a general rule, returns or exchanges requested by the customer after receipt of the product for reasons attributable to the customer are not accepted. In the event of a product defect, damage, soiling, mis-shipment, or similar issue, please contact us within 7 days of receiving the product via the inquiry form or at info@taion37.com. We will review the matter and respond with either an exchange or a refund. Shipping costs for returns or exchanges due to our error shall be borne by the Company. Product packaging (boxes, bags, wrapping, and packing materials) is intended solely for product protection. Returns or exchanges based solely on damage to packaging, or returns or exchanges of packaging only, cannot be accepted. If damage to the outer packaging during transit is suspected, please contact the shipping carrier directly. For further details, please refer to the "Returns and Refund Policy" posted separately. |
| Restrictions on sales quantities |
Sales quantities may be limited for certain products. Orders may also be cancelled in cases of out-of-stock items, payment failure, suspected resale, or other circumstances the Company determines to be inappropriate. |
| Licenses and qualifications |
Second-hand Dealer License: Saitama Prefectural Public Safety Commission, No. 431310062656 |
| Qualified invoice issuer registration number |
T2040001034181 |
