Privacy policy
Privacy Policy
Last updated: June 1, 2026
TERA-HEAT operates this store and website (including all related information, content, features, tools, products, and services) to provide customers with a curated shopping experience (the "Service"). TERA-HEAT is powered by Shopify, which enables us to provide the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases or other transactions through the Service, or otherwise contact us. In the event of any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information collected anonymously or information that has been anonymized so that it cannot be linked to an individual. Depending on how you use the Service, where you are located, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences derived from such information):
Contact Information: Including your name, address, billing address, shipping address, telephone number, and email address.
Financial Information: Including credit card, debit card, and financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related details.
Account Information: Including username, password, security questions, and various preferences and settings.
Transaction Information: Including products you have viewed, added to your cart, or added to your wishlist, as well as purchases, returns, exchanges, cancellations, and past transaction history.
Communications with Us: Including information contained in communications with us, such as customer support inquiries.
Device Information: Including information about your device, browser, and network connection, IP address, and other unique identifiers.
Usage Information: Including information about your interactions with the Service, such as how and when you access the Service and how you navigate it.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you: Including when you create an account, visit or use the Service, contact us, or otherwise provide us with your personal information.
Automatically through the Service: Including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
From our service providers: Including when we engage them to use certain technologies or when they collect or process your personal information on our behalf.
From our partners and other third parties.
How We Use Your Personal Information
Depending on how you interact with us and the services you use, we may use your personal information for the following purposes:
Providing, Customizing, and Improving the Service: We use your personal information to provide the Service to you. This includes fulfilling contracts with you, processing payments, fulfilling orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or mail, and displaying online advertisements within the Service and on other websites based on products and services you have previously purchased or added to your cart, and other Service usage history.
Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraudulent, unauthorized, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of the Service. If you register for an account using the Service, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with others.
Communicating with You: We use your personal information to provide you with customer support, respond to you promptly, deliver effective service, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable laws, respond to legitimate legal processes including requests from law enforcement and government agencies, participate in and investigate civil disclosure proceedings, potential or actual litigation, and other legal disputes, and to investigate and enforce potential violations of our Terms of Use and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:
With Shopify, and vendors and other third parties that provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners that provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in conjunction with third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you are located, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites.
Where you have directed, requested, or consented to the disclosure of certain information to third parties (for example, when shipping products or using social media widgets or login integrations).
With our affiliates or other companies within our corporate group.
In connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Use and policies, and to protect and defend the Service, our rights, and the rights of users and others.
Our Relationship with Shopify
The Service is hosted by Shopify, which collects and processes personal information relating to your access and use of the Service in order to provide and improve services to you. Information you submit through the Service is transmitted and shared with Shopify and third parties, which may be located outside your country of residence, for the purpose of providing and improving services to you. In addition, we use certain Shopify-enhanced features that incorporate data and information obtained from your interactions with this store, other merchants, and Shopify in order to protect, expand, and improve our business. To provide these enhanced features, Shopify may use personal information collected in connection with your interactions with this store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will handle requests from you to exercise your rights in relation to such use. To learn more about how Shopify uses your personal information and the rights you may have, please visit: Shopify Consumer Privacy Policy. Depending on where you are located, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.
External Service Websites and Links
The Service may contain links to websites and other online platforms operated by external services. If you follow links to sites that we are not affiliated with or do not control, please review the privacy and security policies and other terms of use of those sites. We make no representations and accept no responsibility or liability regarding the privacy or security of such sites or the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public spaces such as external social networking platforms may be viewed by other users of the Service and users of those external service platforms without restriction by us or the external service. The inclusion of such links does not imply any endorsement or recommendation of those platforms, their content, or their owners or operators, except where explicitly indicated on the Service.
Children's Data
The Service is not directed at children, and we do not intentionally collect personal information from minors under the age of majority in your jurisdiction. If your child has provided us with personal information and you are a parent or guardian, you may contact us through the contact information below to request deletion of that information. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured means of communication when conveying sensitive or confidential information to us.
The period for which we retain your personal information varies depending on a number of factors, including maintaining your account, providing the Service, complying with legal obligations, resolving disputes, and enforcing other applicable contracts and policies.
Your Rights and Choices
Depending on where you are located, you may have some or all of the rights described below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in cases permitted by law, we may decline your request.
Right of Access / Right to Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request deletion of the personal information we hold about you.
Right to Correction: You may have the right to request correction of the personal information we hold about you.
Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and, under certain circumstances and exceptions, to request that it be transferred to a third party.
Managing Communication Preferences: We may send you promotional emails, but you may opt out at any time by using the unsubscribe option displayed in the email. Even if you unsubscribe, we may continue to send you non-promotional emails, such as important notices regarding your account or orders.
These rights may be exercised where indicated on the Service or by contacting us through the contact information below. To learn more about how Shopify uses your personal information and your rights, including rights relating to data processed by Shopify, please visit: https://privacy.shopify.com/en
We will not treat you adversely for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to exercise rights on your behalf. Before accepting such a request from an authorized agent, we will require the agent to provide documentation demonstrating authorization from you, and we may also need to verify your identity directly. We will respond to your request within the timeframe required by applicable law.
Complaints
If you are dissatisfied with our handling of your personal information, please contact us using the contact information below. Depending on where you are located, you may have the right to appeal our decision through the contact information below or to lodge a complaint with the data protection authority in your jurisdiction.
International Transfers
Please be aware that your personal information may be transferred, stored, and processed outside of the country in which you reside.
Where we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, and the destination country is not recognized as providing an adequate level of protection, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses and, where applicable, equivalent instruments issued by the relevant UK supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our operations or for other business, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website, the "Last Updated" date will be updated, and notice will be provided in accordance with applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by email at info@taion37.com.